Another classic Google review
Hola mi nombre CARLOS SIERRA Visite este lugar y ordene unos lentes que fueran repelentes al polvo, anti rayones, contra hueyas me recomendaron CRIZAL AR PREMIUM pague dinero extra de mi parte más lo que me cubrió el seguro son unos lentes muy costosos los primeros que me entregaron eran originales con su certificado para la garantía pero el graduado estaba malo me los arreglaron pero ya no me dieron los que yo ordene eran unos de muy mala calidad no eran CRIZAL AR PREMIUM no me quisieron dar el certificado cuando se los pedi, por que no querian que notara que no eran CRIZAL cuando los descubrí no encontraban que desir eso es robar y de el personal ni hablar doctor ponga atención a su personal son unas prepotentes mal educadas y amargadas si fuera sólo yo que reclamo sería duda pero tiene muchísimos reclamos de su personal por la misma razón no recomiendo este lugar a menos que le guste que lo traten mal hable a mi seguro y van a investigar que clase de lentes me dieron y me dijeron que no es el primer reclamo que tienen con esta clínica pienselo dos beses antes de visitar este lugar por que después se va arrepentir desde el primer contactó que tenga con el personal el doctor es un poquito amigable pero el resto pésimas personas.
After trying to decipher this rant, this is what I think Carlos is saying:
He says he ordered lenses at our practice and that we recommended Crizal AR premium for which he had to pay extra money for in addition to what the insurance covers. He then goes on to say that when he received the glasses they came with certificate of the warranty. Since the progressives were bad, the glasses had to be redone. When the remade glasses were delivered, Carlos claims there was no warranty certificate. This indicated to him that they were remade without Crizal AR premium and our staff was trying to hide from him the fact that they were not Crizal AR. This act of deception enraged Mr. Sierra who adamantly believes we stole his money because he did not get Crizal AR because he did not get a certificate of warranty.
He continues to accuse our staff of being poorly educated and arrogant. Carlos then contacted the insurance company – the infamous Versant health aka Davis Vision, who told him this is not the first complaint they’ve received about our practice. Versant said they will investigate further into what kind of lenses he actually received.
The complaint concludes with a warning to all readers not to visit our practice unless you want to be treated badly and to think twice before coming here because you will regret it from the first moment you have any contact with our staff. He begrudges yours truly as being a little friendly while the rest of the staff is appalling.
Here are the facts: Carlos visited our practice in the middle of January for a routine eye exam. As a first time progressive wearer we recommended Progressive lenses and AR coating. No mention was made of Crizal AR. We don’t sell it, we don’t push it and we don’t talk about it. Private pay patients or patients with very generous benefits will get it if they ask for it or if their insurance covers it. Carlos only wanted to pay for basic AR, which is fine.
His first pair of glasses were made with Varilux Physio lenses and Essilor’s Sharpview Plus AR featuring 99% light transmission, super-hydrophobic scratch-resistant top coat and a one year, unlimited replacement warranty on the lens. Excellent AR for the price.
Out of pocket cost to Carlos is as follows:
$0 for Complete Exam
$90 for Varilux Physio Premium Lenses
$35 for Sharpview + AR
$90 for Rayban Frame
Great premium products at a very good price. Two weeks later Carlos returns to office with glasses complaining he gets headaches with glasses and eyes are irritated. Eye exam is repeated, prescription is changed and glasses are redone by Versant again.
Two weeks later patient returns again complaining that glasses make him nauseous. Eye exam is repeated and after some discussion we decide to do distance vision only. Glasses are sent to Versant lab again and are redone as distance vision only. At no time during these exams and discussions is anything mentioned about the AR coatings or that they are, or are not, Crizal.
Today Carlos comes in with new distance vision glasses complaining that he sees a fingerprint smudge on one of the lenses and asks what we’re going to do about it. The optician took a microfiber cloth and wiped it off. Our staff explained that if he has further problems with the lenses he needs to call Versant and register his complaints with them. Versant made the lenses three times and applied the AR coating three times.
This evening Carlos decided to tell the world what he really thinks about AR and about our practice. I appreciate the candor. Thank you for letting us know how you really feel.
I will end by saying that no other practice I know would have done what we did to accommodate and help this patient. No good deed goes unpunished.