Eyecare Center of Maryland – Dr. Norman Shedlo O.D.

Eyecare Center of Maryland

6525 Belcrest Rd Suite 200 Hyattsville MD  20782  301-779-2424            4701 Randolph Rd Suite G2 Rockville MD 20852  301-348-8640

 

Another Google Review

Just sharing with everyone recent Google review and my response. It’s disheartening to see the changing attitudes of young people exposed to our toxic online environment.

The customer service at Eyecare Center of Maryland is simply awful. I was told my glasses would be ready within 2-3 weeks, when I called to check on the status; they hadn’t even processed my paperwork. In addition, they said they would follow up by the 3rd week but they never did. Today when I called I was given plenty of inaccurate information, which led me to hang up and call back because I was running out of patience. Once I called back, I was told that the glasses were in their office. They never notified me. I went to pick up my glasses and the receptionist had a terrible attitude: she was argumentative and rude. After that conversation, I calmly said that I won’t be coming back because of discrepancies and terrible service and the receptionist proceeded to say “oh that’s perfectly fine.” I am extremely disappointed in the way I’ve been treated at that place.

When I first saw this review I was concerned about which staff member said something or what error was done to elicit this angry and vindictive review. Yesterday, I interviewed all the staff members (“they”) who helped you. I also reviewed all our record and phone logs to determine all possible reasons for the source of this complaint.

You were seen at the beginning of January for a routine eye exam. You received your glasses 18 days later – well within the promised two to three weeks! This, from an insurer recently bought by private equity firm Centerbridge Partners and is being completely revamped to be flipped and sold again. My staff tells me you called the office every few days asking about the glasses. Are they ready? When will they be done? We are a small practice providing you a completely covered exam and glasses with no charge to you. This is not Amazon Prime.

When we submit an eyeglass claim to an insurer we have no further control over when the job gets done. When we call the insurer, we are placed on hold for hours often with no answer. If you needed the glasses rushed it was your responsibility to contact the insurer and convince them to take your eyeglass job and move it to the front of the queue. You needed to convince the nameless faceless machine that processes thousands of eyeglasses per day to take your job and push it to the front.

All this being said, you still received a complete eye exam at no charge to you, a beautiful pair of glasses at no charge to you – completed within the promised time frame!

What did our practice receive? A meager pitiful reimbursement and plenty of attitude. You were never notified? We notify all our patients when their glasses are ready. We have no benefit from keeping your glasses in our office.

You’re accusing our staff of being argumentative and rude? When you came to the office to pick up your glasses you still had more complaining to do. You didn’t like how you were spoken to after the exam. You didn’t like how you were being helped with glasses.

We treat all our patients the same – Fairly. We work with your low ball vision plans. We do not oversell, we do not strong arm our patients to get expensive glasses with expensive options. We bend over backwards to treat all our patients honestly and fairly.

In fact, most of our patients just want their prescriptions so they can buy their glasses online. Zennis glasses take between two and three weeks to turnaround from the time you order.

I’m still struggling to understand the disappointment and anger with how you were treated at “that place”. “That place” is a small business, providing a valuable needed service to thousands of patients in our community, struggling to survive in a rapidly changing world with underpaid hard working employees doing their best every day. I love my employees. They deserve praise, not your entitled bitter attitude. Your review reflects your values and anger more than it reflects our business policies and practices.

Please share this review with as many people as you can.

What is a Lazy Eye?

Amblyopia, or lazy eye, is an acquired defect in vision caused by a deficient visual experience early in life.  It is usually found in one eye only but may be affecting both eyes. Amblyopia itself produces no change in the appearance of the eye, but it nearly always develops in association with some other condition, such as a high refractive error or eye turn, which is observed through an eye examination and which is responsible for an inadequate visual experience.

The word amblyopia (derived from Greek roots meaning “blunt sight”) is occasionally still applied to other disorders in which partial loss of vision is congenital or acquired through processes unrelated to visual experience.  The degree of amblyopia is determined by observing how well the patient can read a standardized eye chart with the best visual correction.  

The visual system is sensitive to the effects of abnormal visual experience only during a limited time in infancy and childhood when it is immature and still changing. For humans, this period extends roughly from birth through the end of the first ten years of life. Vulnerability is greatest during the first few months of life and decreases gradually thereafter, with apparently considerable variation from person to person in the degree of sensitivity at a particular age.

Abnormal early visual experience can affect monocular vision through either or both of two amblyopia causing mechanisms: In the first, lack of exposure to the sharply focused images necessary for normal development disturbs and limits the development of normal vision.

In the second, marked disparity in the quality or directionality of inputs from the two eyes prevents binocular fusion and results in abnormal competitive binocular interaction, which leads to active interference with, or exclusion of, one eye’s input to higher visual centers that persists during single eye viewing. This is caused by a persistent eye turn, also called strabismus. This disturbs development of normal vision in the brain’s visual center.   

Either mechanism can contribute to one eye or two eye amblyopia: The two eyes may be affected simultaneously by the first mechanism or sequentially by the second.

Refractive amblyopia may be corrected over time by wearing glasses or contact lenses with the correct prescription full time.  The earlier a patient wears the correct prescription, the better the outcome of achieving normal vision be.  In strabismic amblyopia with large eye turns, surgery may be needed to fully correct the eye and restore normal vision.  Patching the better eye will often encourage the patient to use the amblyopic eye and stimulate the visual system to develop correctly, resulting in improved vision.      

How Did Versant Health Get its Name?

This is excerpted from Lippincott.com graphic designers website. Unfortunately, none of this is true.

Versant Health

A new vision for the future of eye healthAwardsGraphis Design Annual, 2020: Honorable Mention, Branding
GOOD Design Award, 2019

Did you know that a single eye exam can detect over 35 different diseases? Vision care is an essential — though often uncredited — part of total health. But there’s a newly formed company that’s rethinking the landscape. The Superior Vision and Davis Vision combination introduced a new leader in managed vision benefits — one that brings together distinct legacies of premium service and value.

Lippincott was brought in to create a new, purpose-led brand platform and bring together the equities of Superior Vision and Davis Vision in a powerful way. The platform commits to keeping customers at the center of all they do, while looking ahead to the future. We then brought these commitments to life through design principles that guide the expression and experience of the brand.

We coined a name — Versant Health — that captures the organization’s dedication to an optimal health experience. “Versant” reflects the experience and conversational approach it brings to every interaction. It’s distinctive, but intuitive. The active “–ant” ending adds dynamism and flexibility. And the addition of “Health” grounds the organization in its industry while broadening the scope of traditional vision care.

We then created an identity system to help establish Versant Health and unify Superior Vision and David Vision as its market brands. We designed a powerful symbol to represent the organization’s shared vision and used it strategically to link all three brands. We further created a visual and verbal design system based on a unique character that brought together hard-hitting science and emotional benefits. The leading messages are bold and evocative. Ideas connect to the next idea. And with a set of unique verbal gestures, the Versant Health voice can remain true while flexing appropriately for different audiences and contexts.

Of course, a transformative brand platform, a meaningful name, and a dynamic visual and verbal design system don’t mean much if they aren’t put into action effectively. Since the launch, we’ve continued to work closely with Versant Health’s team to fully operationalize the unified approach across a broad range of brand interactions. It’s through this process that Versant Health is proving itself as a new leader, redefining the impact of vision in overall health.