I have gone to this optometrist for years. The doctor is very good. I repeat the doctor is good. However; my last experience which was 2/20/2020 has left a bad taste in my mouth. I went to this establishment to get the eye exam, glasses and contacts. Mind you in pass years I went and only got the eye exam and contact lens. I hot the eye exam and contact lens “fitting”. I purchased my frames out of pocket and was lead to believe that I was to receive my glasses and contacts within a week depending on the outside company that handles their prescriptions. Cool!!! But when I received the email informing me that my “glasses” were ready, I naturally thought well my contacts will be as well. NOT!!!! I was then told that I just had the contact lens “fitting” which means…you pay for them to fit you for lens, but you have to pay for them separately. Mind you, I wasn’t informed of this prior to the exam which cost $95. Why would anyone pay $95 dollars and not receive contact lens? Then imogen I asked to speak to the doctor…he was busy with a patient and the lady I spoke with when I ordered all of this…they never let me speak to her. So needless to say, I won’t be going back.
Thank you for your feedback and for being one of the many loyal patients who have chosen the Eyecare Center of Maryland for their eye care needs over the years. We are sorry that this past experience deviated from the one you have become accustomed to having with us and for bringing it to our attention.
You have been a patient at our practice since 2012. I thank you for being a loyal customer and appreciate your support of our business.
It is true in the past you have been here for exams and contact lenses only. You, or your insurance plan, paid us for regular exams and contact lens fittings and evaluations every time you were here for a contact lens prescription. In Maryland, a contact lens prescription is valid for two years.
Every time a new contact lens prescription is written, the doctor must examine your eyes with contact lenses, on to assess your vision and the way the contact lenses fit on your eyes. Every eye doctor in the state does this. This is a separate procedure with a separate charge from the regular eye exam. This has been the case since I’ve been in practice over 20+ years, in our practice and in every other practice I’ve ever worked at. The various vision plans will sometimes cover this charge, or not, depending on your plan and year.
No vision plan at any time or anywhere will provide a benefit for glasses and for contact lenses simultaneously, during the same benefit period. I, or my staff, would never have misled you to thinking this was the case. You may have personally assumed this was true, but such an arrangement does not exist.
When you were here in 2018, you paid for a contact lens evaluation and a supply of contact lenses. I don’t understand why this should be a surprise to you now that contact lens supplies and a contact lens evaluation are two separate charges.
This most recent visit you used your VSP insurance to purchase eyeglasses. Therefore, your benefit was used for glasses. The eyeglass frame you obtained was not out of pocket, as you claim, it was completely covered by your VSP insurance. You paid, as per your VSP plan, a copay for the exam, a contact lens evaluation fee (for an updated contact lens prescription), anti-reflective coating copay, transitions copay, progressive lens copay and a material copay. Everything else was billed to VSP. The Contact lens evaluation or ‘fitting fee’ was not covered. Most of your glasses charges were covered. The contact lens supply was not covered because the benefit was used towards glasses.
Your VSP benefit provided you a regular exam, a compete pair of progressive lens eyeglasses with AR coating and transitions sun protection for a total of $157. That sounds pretty good to me. You received a new contact lens prescription, able to be used anywhere, with any needed follow up or support, for $95. I think you received excellent value for your money.